One Minute Apology, The: A Powerful Way to Make Things Better

By: Blanchard, Kenneth H.;

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One Minute Apology, The: A Powerful Way to Make Things Better by Blanchard, Kenneth H.; McBride, Margret
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London, United Kingdom: HarperCollins Entertainment, 2004. 114pp. Part of the "one Minute Manager Series". Slight creasing to cover corners.. Soft Cover. Very Good/No Jacket. 12mo - over 6¾" - 7¾" tall.

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